Delete Your Hamba Rides Account

Request deletion of your rider or driver account and associated data

Hamba Rides users can request deletion of their account and associated personal data. This page applies to the Hamba Rides rider app and the Hamba Rides Driver app.

If you can still sign in, the fastest option is to delete your account directly inside the app. If you cannot sign in, you can send us an email request.

Delete Your Account in the App

For a rider account:

  1. Open the Hamba Rides rider app and sign in.
  2. Open your account or settings page.
  3. Select Delete account or Request account deletion.
  4. Confirm that you want to permanently delete your account.

For a driver account:

  1. Open the Hamba Rides Driver app and sign in.
  2. Open your account or settings page.
  3. Select Delete account or Request account deletion.
  4. Confirm that you want to permanently delete your account.

Request Deletion by Email

If you cannot access your account, email privacy@hambarides.co.za with the subject Hamba Rides Account Deletion Request.

Please include:

  • Whether you use the rider app or driver app
  • Your registered email address
  • Your registered phone number

We may contact you to verify that you own the account before processing the request. We will not ask for your password.

Email an Account Deletion Request

Data That Is Deleted

After your request is verified and processed, we delete or anonymize personal data that is no longer required, including:

  • Your account profile and contact details
  • Your authentication account
  • Saved device notification tokens
  • Saved payment method references, where applicable
  • Profile photos and uploaded account documents, where applicable

Data That May Be Retained

Some information may be retained when required for legal, tax, accounting, fraud-prevention, safety, or dispute-resolution purposes. This may include transaction records, trip records, payout records, and records connected to an unresolved support or safety matter.

Transaction and accounting records may be retained for up to 7 years where required by law. Other retained information is kept only for as long as necessary for the applicable legal or safety purpose and is deleted or anonymized when it is no longer required.

Processing Time

We aim to complete verified deletion requests within 30 days. If a legal reason prevents immediate deletion of certain records, we will retain only the information required for that purpose.

Need Help?

Hamba Rides (Pty) Ltd

Email: privacy@hambarides.co.za

Phone: +27 63 025 1274

Address: Johannesburg, South Africa